Questions & Answers

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Frequently Asked Questions

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Shore power - Q&A

How do I start and stop a transaction using the app?

First download the free Connect4Shore app via the App Store or Google Play Store and log in. Don’t have an account yet? Register here.

  1. Connection
    Connect your power cable to a connection in the shore power box.
  2. Start
    Open the app and select the right location or enter the shore power box number.* Subsequently select the right connection and click ‘start’.**
  3. Stop
    Open the app again and choose ‘stop’ to terminate the transaction. It will then automatically be moved to your history. You will pay afterwards via a monthly invoice.
  4. Disconnect
    You may now disconnect the power cable.***

*A sticker on every box shows the box number. For example, box 088. The connection number can be found in the box itself, for example connection 1. Box 088 – connection 1, becomes 0881

** Some boxes require additional authorisation. Does the green light on the box flash after commencing the shore power action? Press the (re)start button on the box to activate the power supply.

*** Only disconnect the power cable after you’ve terminated the transaction in the app. If you decide to disconnect earlier, the supply will be immediately stopped and the transaction in the app will be terminated automatically after a few minutes.

How do I start and stop a transaction without the app?

Don’t have an app? Then easily start the transaction using the client portal or by giving us a call.

Client portal:

  1. Log in
    Use your web browser to log into Connect4Shore. Don’t have an account yet? Register here.
  2. Connection
    Connect your power cable to a connection in the shore power box.
  3. Start
    Enter the box number of the shore power box.* Subsequently select the right connection and click ‘start’.**
  4. Stop
    Open your browser again and choose ‘stop’ to terminate the transaction. It will then automatically be moved to your history. You will pay afterwards via a monthly invoice.
  5. Disconnect
    You may now disconnect the power cable.***

* A sticker on every box shows the box number. For example, box 088. The connection number can be found in the box itself, for example connection 1. Kast 088 – connection 1, becomes 0881.

** Some boxes require additional authorisation. Does the green light on the box flash after commencing the shore power action? Press the (re)start button on the box to activate the power supply.

*** Only disconnect the power cable after you’ve terminated the transaction in the app. If you decide to disconnect earlier, the supply will be immediately stopped and the transaction in the app will be terminated automatically after a few minutes.

By phone:

Don’t have (mobile) Internet? Call us using number recognition at +31 88 4685 440 and follow the instructions.

Please note: when calling, please indicate the box number + connection. For example: box 088 – connection 1, becomes 0881.

What are the tariffs for shore power?

Click here for an up-to-date overview of our tariffs.

In which ports can I get shore power?

Click here for an up-to-date overview of all locations.

Does the supply stop once I remove the plug from the box?

Do not disconnect the power cable until you have completed the transaction in the app or in the client portal. If you decide to disconnect earlier, the supply will be immediately stopped and the transaction in the app will be terminated automatically after a few minutes. This prevents others from purchasing shore power at your expense.

Have you terminated the transaction in the app, but has the supply not stopped yet? Disconnect the power cable as quickly as possible.

The shore power box is malfunctioning, what should I do?

Check our malfunction page to learn which steps to take to solve the problem.

What is the connection type and what plug do I need?

Every shore power box has connections of the type 400V/63A/50Hz. You can use a CEE 5-pin 63A plug for these connections. Some of the shore power boxes also have connections of the type type 230V/16A/50Hz (for a CEE 3 pin 16A plug) or 400V/32A/50Hz (for a CEE 5-pin 32A plug). There are also bulk consumers, the so-called power-lock connections.

I have a 230V system. Can I purchase shore power?

Some shore power boxes are compatible with 230V or 1x16A systems. You should then use a 3-pin 16A plug. Is this type of connection not available in your shore power box? Please contact your system engineer.

Can I create my own adapter plug?

No, this is prohibited. There are numerous outlets where you can buy the right cables and plugs, however.

Can I operate the residual current circuit breaker myself?

A number of boxes allow you to operate the residual current circuit breaker yourself. Suffering from a short circuit? Figure out the cause and try to fix the problem. Now put the circuit breaker back. The residual current circuit breaker is provided with the number of the shore power box. Is the residual current circuit breaker of the shore power box not accessible? Please contact us by calling +31 88 4685 440.

Where can I find a Rittal key?

A Rittal key, which is used to open the shore power box, is available at most DIY centres or at a bunker station.

Where can I find the power strip in the shore power box?

The power strip can be found behind the door of the shore power box. To open this door, you will need a Rittal key.

Which connection code should I use?

The first 3 digits are the box number and the fourth digit is the number of the connection where you placed the plug.

Are you looking for the right shore power box via the app or client portal? Try to enter the box number. You can then select the right connection.

Please note: when calling, please indicate the box number + connection. For example: box 088 – connection 1, becomes 0881.

Drinking water - Q&A

How do I start and stop a transaction using the app?

First download the free Connect4Shore app via the App Store or Google Play Store and log in. Don’t have an account yet? Register here.

  1. Connection
    Connect the drinking water hose to a connection in the drinking water cabinet.
  2. Start
    Open the app and select the right location or enter the number on the drinking water box.* Subsequently select the right connection and press ‘Start’ to start the drinking water transaction.**
  3. Stop
    Press the stop button on the water box to stop the water supply. The transaction in the app will be stopped automatically within a few seconds.*** You will pay afterwards via a monthly invoice.
  4. Disconnect
    You may now disconnect the drinking water hose.

* A sticker on every box shows the box number. For example, box 051. The connection number can be found in the box itself, for example connection 1. Box 051 – connection 1, becomes 0511.

** After starting the drinking water transaction, the green light on the box will flash. Press the blue button to (re)start the supply of drinking water.

*** Does this not happen automatically? Then manually stop the transaction in the app.

How do I start and stop a transaction without the app?

Don’t have an app? Then easily start the transaction using the client portal or by giving us a call.

Client portal:

  1. Log in
    Use your web browser to log into Connect4Shore. Don’t have an account yet? Register here.
  2. Connection
    Connect the drinking water hose to a connection in the drinking water box.
  3. Start
    Enter the number on the drinking water box.* Subsequently select the right connection and press ‘Start’ to start the drinking water transaction.**
  4. Stop
    Press the stop button on the water box to stop the water supply. The transaction in your client portal will automatically terminate within seconds.*** You will pay afterwards via a monthly invoice.
  5. Disconnect
    You may now disconnect the drinking water hose.

* A sticker on every box shows the box number. For example, box 051. The connection number can be found in the box itself, for example connection 1. Box 051 – connection 1, becomes 0511.

** After starting the drinking water transaction, the green light on the box will flash. Press the blue button to (re)start the supply of drinking water.

*** Does this not happen automatically? Then terminate the transaction manually.

By phone:

Don’t have (mobile) Internet? Call us using number recognition at +31 88 4685 440 and follow the instructions.

Please note: when calling, please indicate the box number + connection. For example: box 051 – connection 1, becomes 0511.

What are the tariffs for drinking water?

Click here for an up-to-date overview of our tariffs.

In which ports can I get drinking water?

Click here for an up-to-date overview of all locations.

The drinking water cabinet is malfunctioning, what should I do?

Check our malfunction page to learn which steps to take to solve the problem.

 

Port dues - Q&A

How do I start and stop a transaction using the app?

First download the free Connect4Shore app via the App Store or Google Play Store and log in. Don’t have an account yet? Register here.

  1. Mooring
    Moor your ship.
  2. Start
    Open the app and select the correct location or manually enter the zone number of the port area.* Choose ‘Start’ to start your berth action. The tariff is determined on the basis of the registered ship data.
  3. Stop
    Open the app again and choose ‘Stop’ to stop the berth action. It will then automatically be moved to your history. You will pay afterwards via a monthly invoice.
  4. Sailing away
    You may leave your berth.

*Check our tariffs page for the correct zone. Registered a cargo ship? After entering the correct zone, also specify the current tonnage.

How do I start and stop a transaction without the app?

Don’t have an app? Then easily start the transaction using the client portal or by giving us a call.

Client portal:

  1. Log in
    Use your web browser to log into Connect4Shore. Don’t have an account yet? Register here.
  2. Mooring
    Moor your ship.
  3. Start
    Manually enter the zone number of the port area.* Choose ‘Start’ and your berth action will start. The tariff is determined on the basis of the registered ship data.
  4. Stop
    Open your browser again and choose ‘Stop’ to stop your berth action. It will then automatically be moved to your history. You will pay afterwards via a monthly invoice.
  5. Sailing away
    You may now leave your berth location.

*Check our tariffs page for the correct zone. Registered a cargo ship? After entering the correct zone, also specify the current tonnage.

By phone:
Don’t have (mobile) Internet? Call us using number recognition at +31 88 4685 440 and follow the instructions.

What are the tariffs for port dues?

Click here for an up-to-date overview of our tariffs.

In which ports can I pay port dues?

Click here for an up-to-date overview of all locations.

I forgot to stop my berth action, what should I do?

Port dues always apply for a certain period. If you have stopped your berth action within this period, you don’t have to do anything. Have you stopped your berth action outside this period?* Please contact us.

*For example: The tariff is valid for 7 days. Have you been in port with your ship for 3 days, but only stopped the transaction on day 5? Then there’s no need to worry. You remained within the 7 days. Did you only stop the transaction on day 8, however? Please get in touch with us. We will then correct your berth action. This will prevent us from incorrectly charging double port dues (2 times 7 days).

I accidentally selected the wrong zone. What now?

Please contact us. Please indicate in which zone the berth action should have been and we will correct this for you

I stopped my berth action too early. What should I do?

Port dues always apply for a certain period. If you departed within this period, then you don’t have to do anything. Did you remain in the port after this period, however?* Please contact us. We will correct your transaction.

*For example: The tariff is valid for 7 days. Have you been in the port for 5 days, but departed on day 4? Then there’s no need to worry. You remained within the 7 days. However, did you stay for longer than 7 days? Please get in touch with us. We will then correct your berth action.

Help! I started my transaction with the wrong ship data.

Please contact us directly. Provide us with the correct ship data and we will correct the transaction for you.

How is my green award discount settled?

Although this is not directly reflected in your consumption in the app or in your client portal, this will be automatically settled for you on the invoice.

Waste - Q&A

How do I dispose of my waste using the app?

First download the free Connect4Shore app via the App Store or Google Play Store and log in. Don’t have an account yet? Register here.

  1. Open
    Open de app and select the right waste container or enter the container number.* Choose ‘Open’ to open the container.
  2. Close
    After disposing of your waste, the container will close automatically. You don’t have to do anything. You will subsequently receive a monthly invoice.

*A sticker on every container shows the container number.

How do I dispose of my waste without using the app?

Don’t have an app? Then easily start the transaction using the client portal or by giving us a call.

Client portal:

  1. Log in
    Use your web browser to log into Connect4Shore. Don’t have an account yet? Register here.
  2. Open
    Enter the number on the waste container. Select ‘open’ to open the container.
  3. Close
    After disposing of your waste, the container will close automatically. You don’t have to do anything. You will subsequently receive a monthly invoice.

*A sticker on every container shows the container number.

By phone:
Don’t have (mobile) Internet? Call us using number recognition at +31 88 4685 440 and follow the instructions.

What are the tariffs for disposing waste?

Click here for an up-to-date overview of our tariffs.

Where can I dispose of my waste?

Click here for an up-to-date overview of all locations.

The waste container is malfunctioning. What should I do?

Check our malfunction page to learn which steps to take to solve the problem.

Account - Q&A

How do I create an account?

Easily register an account here. We will process your registration within 1 to 2 working days. You will receive an e-mail confirmation. This e-mail describes how to log in and where to add your payment information. You will then be all set to start using the Connect4Shore services.

How do I change my information?

You can easily do this by logging in to your client page. Select the menu item you would like to change. Enter your details and choose Save to confirm any changes.

How do I add an additional vessel?

Please fill in this form. We will process your request within 2 working days. Once we have processed your information, we will send you a confirmation by e-mail.

How do I add an additional user?

Please fill in this form. We will process your request within 2 working days. Once we have processed your information, we will send you a confirmation by e-mail.

Where can I track my usage?

This is possible in 2 ways:

  1. Open the Connect4Shore app and go to ‘Usage’
  2. Log into the client portal and go to ‘Usage’

In addition to past usage, here you will also find ongoing transactions.

I have forgotten my password. What should I do?

Use this link to easily request a link to reset your password. You will then receive an e-mail within seconds. Follow the instructions to reset your password.

The link to reset my password does not work. What should I do?

Are you presented with a blank screen after clicking the link to reset your password? Try to delete your cookies or open the link in an incognito browser.*

*You can do this by clicking the three ‘dots’ in the top right corner of your browser and choosing ‘new incognito window’.

How do I terminate my account?

Please contact us directly. We will process the termination of your account within 2 working days. You will first receive an e-mail confirmation.

When will my account be deleted?

Please contact us directly. We will process your request within 2 working days. You will first receive an e-mail confirmation.

App - Q&A

How do I download the app?

The free app for iPhones can be downloaded in the App Store. The app for Android phones is available in the Google Play Store. Open the relevant store on your phone, search Connect4Shore and click ‘download.

How does the app work?

Download
Download the free Connect4Shore app in the App Store or Google Play Store and log in. Don’t have an account yet? Register here.

Start
Open the app and select the right location or manually enter the box, zone or container number. Choose ‘start’ to start your transaction.

Stop
Open the app again and choose ‘stop’ to stop the transaction.* It will then automatically be moved to your history. You will always pay afterwards via a monthly invoice.

*Disposing of waste? Then your transaction will automatically stop after you’ve placed the waste in the container. You don’t have to do anything else.

What services does the app allow me to use?

Using the Connect4Shore app, you can take advantage of the following services:

  • Shore power
  • Drinking water
  • Port dues
  • Waste

Click here to see how it works.

How do I start a transaction using the app?

First download the free Connect4Shore app via the App Store or Google Play Store and log in. Don’t have an account yet? Register here.

Start
Open the app and select the right location or manually enter the box, zone or container number. Choose ‘start’ and the transaction will start.

How do I stop a transaction using the app?

Open the app again and choose ‘stop’ to stop the transaction.* It will then automatically be moved to your history. You will always pay afterwards via a monthly invoice.

*Disposing of waste? Then your transaction will automatically stop after you’ve placed the waste in the container. You don’t have to do anything else.

The app isn't working. What should I do?

Are you about to start or stop a transaction, but is the app not responding? Easily start and/or stop your transaction using the client portal or by calling us using number recognition at +31 88 4685 440.

Invoice - Q&A

How do I pay my invoice?

You can pay your invoice by direct debit or credit card. You will choose your payment method after creating your account. The costs of the previous month will be debited halfway through the subsequent month. Example: mid-February you will pay the costs for January.*

You will receive an invoice notification by e-mail in advance. These will be sent by Buckaroo on our behalf. The amount will then be automatically debited within 7 days.

*Please note: This concerns transactions that have been stopped in the relevant month. For example, suppose you start a transactions on 31 January and stop it on 1 February, then these costs will be reflected on the invoice for February.

When will I receive my invoice?

You will receive the invoice halfway through the subsequent month via e-mail. For example: Around mid-February you will receive the invoice for January. The amount will then automatically be debited within 7 days.

What information can I find on my invoice?

Your invoice provides a summary of all stopped transactions in the previous month. For a detailed overview of your usage costs, please visit your client portal.

Where can I find my invoices?

You will receive your invoices via e-mail. These will be sent by Buckaroo on our behalf.

Tip: Create a separate folder in your inbox for storing your invoices. This will make it easy to find them.

How do I change my payment method?

You can easily adjust your payment information using the client page. Unfortunately, this is not yet possible using the app.

  1. Log in using your account.
  2. Select the menu-item Payment method.
  3. You will then see your payment information. You can now add or remove*
  4. Choose Save to confirm any changes.
  5. Buckaroo will subsequently verify your information. Once approved, the payment method will be adjusted. Should this take longer than 1 working day, please contact us.

*Please note: Your IBAN number is case sensitive.

I'm behind on a payment, what should I do?

In the unlikely event that the direct debit has failed, you will automatically receive a payment reminder by e-mail. Please wait until you’ve received this e-mail and follow the instructions to complete the payment.

Prefer to transfer the amount manually? Please use the following information:

  • IBAN: NL81DEUT0265186455
  • BIC code: DEUTNL2A
  • Stichting Derdengelden Buckaroo

Please mention your invoice and customer number in the description. These can be found on the invoice. We will process a manual payment within 2 to 3 working days.

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Connect4Shore B.V.

Wamberg 37
1083 CW Amsterdam
The Netherlands

info@connect4shore.nl